Problem
You find out in the churn report
Membership friction, location variance, and silent reputation leaks only become visible in churn numbers and review scores — weeks after the damage compounds. The tools that were supposed to fix this were built for humans staring at screens: dashboards that summarize last month, alerts that cry wolf until someone mutes them. None of them were designed as a sense for systems that act. Meanwhile the inconsistency tax is real and structural. A brand with fifty locations does not have fifty reputations — it has one, held hostage by whichever location is drifting this month.

